Backpack is not working

Can the bug be found among the known bugs in the trello Trello? If so, upvote it there instead!

What is the bug?
Answer:
Backpack bug

How often does the bug happen? (Everytime, sometimes or rarely)
Answer: I’m trying to claim 5 presents but it doesn’t work!

What device did you play on? (Computer, Phone, Tablet or Xbox)
*Answer: Phone

What steps do you need to take for it to happen? List them in very high detail:

  1. fix bug

Is the bug related to GUI/Interface on the screen? Or did the bug only appear for you? Check yes if the bug didn’t happen for everyone in the server at the same time.
Yes/No: Yes

If yes, screenshot all red and yellow text in the developer console and post it here. *(Open console by pressing F9 on computer, or by saying /Console in the chat.

My roblox username: princecalpitroblox

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